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Hamilton STAR Service

Hamilton STAR Service, Repair, and Maintenance

Repairs, preventative maintenance, IQ/OQ, and upgrades, from engineers who work on STARs every day.

Request Service(713) 496-2233
Buying a system?

Looking for a refurbished Hamilton STAR?

Tested STAR and STARlet systems from $30,000, installed by our engineers, with a 90-day guarantee.

See refurbished Hamilton STARs
What we do

Everything a STAR needs, from one team

An engineer's gloved hands working inside a Hamilton STAR

Repairs and Upgrades

Remote diagnosis first, onsite in 48 hours.

See technical servicesA Nugget engineer servicing a Hamilton STAR

Preventative Maintenance and IQ/OQ

Factory-spec service and a full report.

See technical servicesHamilton STAR pipetting channels over a sample plate

Volume Verification

Gravimetric checks down to 1 µL.

See field verificationHamilton STAR channels running a method over tip racks

Programming

Methods programmed, staff trained.

See method development

A Service Team Your Team Can Count On

Live numbers from our service desk, refreshed every hour.

Average response timeLive
30minTarget: under 2 hoursFirst reply to new service requests, last 30 days
Customer satisfactionLive
9.6/10Average post-visit survey score, last 30 days
Fast, Friendly, Dependable Service

What Customers Say

Nugget has been excellent helping us with complex Hamilton problems and working with our engineers to find solutions.
Josh KastFactory Service Engineer · EditCo BioRedwood City, CA
Richard and Christopher did a great job diagnosing and fixing our instrument and getting it up and running right away in one of our busiest days.
Wesley RodriguezDirector, Environmental and Microbiology · Ascend ClinicalSunnyvale, CA
Jen helped us get our instrument back online within an hour. Great service!
James BoneyGeneral Supervisor · SouthWest LabsAlbuquerque, NM
FAQ

Common questions

01How fast can you get to us?

We diagnose remotely first, often the same day. When a STAR needs hands on the instrument, an engineer can be onsite within 48 hours of your call.

02Do you service STARs you didn’t sell?

Yes. We’re an independent service provider for Hamilton STAR and STARlet systems, wherever they came from.

03Do we need a service contract?

No. We do one-off repairs, preventative maintenance, and IQ/OQs. If your STAR is critical, a service contract adds planned maintenance, replacement part coverage, 24/7 remote support, and emergency call outs.

04Can you move our STAR?

Yes. We pack, ship, and reinstall liquid handlers, so a move is one job instead of three.

05Where do you work?

Labs nationwide, from team centers in Houston, Reno, and Boston.

Request Service

Tell us what your STAR needs.

Send the symptoms and we’ll scope a remote fix or an onsite visit.

  • We diagnose remotely first, often the same day.
  • An engineer onsite within 48 hours when it needs hands on the instrument.
  • Parts from our own stock, so repairs don’t wait on shipping.

Phone call more efficient? (713) 496-2233Monday to Friday, 8am to 5pm CST

Thanks, we’ve got your request.

Someone from our service team will be in touch shortly. If your system is down and it can’t wait, call (713) 496-2233.

Or explore our service contracts and system inventory.