Skip to Content
  1. Home
  2. Services
  3. Service Contracts

Service Contracts

Planned maintenance, replacement part coverage, 24/7 remote support, and emergency call outs, under one agreement.

The Nugget Service Contract Process

NOYESServiceConsultationServiceKickoffDay #1OnsiteNeedsRepair?6 MonthsPreventativeMaintenanceRhythmEmergencyRepairs(As Needed)SystemRepair• About your lab• About your system• Our process• Quote & 20% deposit• Site readiness• Service history• Special accommodations• Day #1 Onsite scheduled• 90-point inspection• Failure — System Repair• Client trained & signed off• System condition report• First PM (if needed)• Remediation scoped & billed separately.• Performed during Commissioning Day if possible.• Contract coverage begins when• system is at baseline configs!• 24-hour dispatch• <4 hour callbacks

  1. Service Consultation

    • About your lab
    • About your system
    • Our process
    • Quote & 20% deposit

  2. Service Kickoff

    • Site readiness
    • Service history
    • Special accommodations
    • Day #1 Onsite scheduled

  3. Day #1 Onsite

    • 90-point inspection
    • Failure — System Repair
    • Client trained & signed off
    • System condition report
    • First PM (if needed)

  4. Needs Repair?

  5. YES

    System Repair

    • Remediation scoped & billed separately.
    • Performed during Commissioning Day if possible.
  6. NO

    6 Months Preventative Maintenance Rhythm

    • Contract coverage begins when system is at baseline configs!
  7. As Needed

    Emergency Repairs

    • 24-hour dispatch
    • <4 hour callbacks
Agreements

Read the terms

Get a service contract quote.

Tell us about your system and we’ll start with a service consultation.

Request Service(713) 496-2233