Liquid Handler Service & Support, Nationwide.
Service contracts, repairs, programming, and tested pre-owned Hamilton STAR and Thermo KingFisher Flex systems.
Average first response to new requests, last 30 days
Customer satisfaction, last 30 days
Initial consultation and proposal sent
Systems and accessories in stock, ready to ship
Live service metrics, updated hourly.
Independent specialists in the platforms your lab runs on.
At Nugget, we do a few things very well. We work on Hamilton STAR and Thermo KingFisher Flex every day, so we find the problem faster and fix it right the first time.
Fast when it matters.
A real person answers new requests within the hour, and an engineer can be onsite within 48 hours.
Parts on our shelf.
Thousands of systems, parts, and accessories on hand, so repairs don’t wait on a supplier.
Done to OEM standards.
Maintenance and repairs follow the manufacturer’s service protocols, with a written report every time.
One team, start to finish.
The engineers who sell, install, and program your system are the ones who maintain it.
What brings you here?
Let us know how we can help and we’ll be in touch.
Our System Is Down
We diagnose remotely first, and send an engineer when it needs hands on the instrument.
- Remote troubleshooting
- Onsite within 48 hours
- Parts from our own stock
We Need Ongoing Support
A service contract keeps your STAR or KingFisher calibrated, covered, and on a predictable schedule.
- Preventative maintenance every 6 months
- Replacement part coverage
- 24/7 remote support
We’re Adding or Replacing a System
Tested pre-owned STARs, STARlets, and KingFisher Flex systems, shipped, installed, and supported by the team that refurbished them.
- 90-day guarantee
- Installation and training
- Carriers and accessories online
We Want to Automate a Workflow
We program and optimize methods for Hamilton STAR, from a single protocol to a LIMS-connected workflow.
- Custom method programming
- Liquid class optimization
- Staff training
Let’s keep your lab running.
Tell us how we can help and you’ll hear back within the hour.