Automated Liquid Handler Service
Liquid Handler Service & Support, Nationwide.
Service contracts, repairs, programming, and tested pre-owned Hamilton STAR and Thermo KingFisher Flex systems.
Fast, Friendly, Dependable Service
What Customers Say
Nugget has been excellent helping us with complex Hamilton problems and working with our engineers to find solutions.
Josh KastFactory Service Engineer · EditCo BioRedwood City, CARichard and Christopher did a great job diagnosing and fixing our instrument and getting it up and running right away in one of our busiest days.
Wesley RodriguezDirector, Environmental and Microbiology · Ascend ClinicalSunnyvale, CAJen helped us get our instrument back online within an hour. Great service!
James BoneyGeneral Supervisor · SouthWest LabsAlbuquerque, NM
A Service Team You Can Count On
Live numbers from our service desk, refreshed every hour.
Average response timeLive
15minTarget: under 2 hoursFirst reply to new service requests, last 30 daysCustomer satisfactionLive
9.6/10Average post-visit survey score, last 30 daysWhere to start
What brings you here?
Our System Is Down
Remote help first, onsite in 48 hours.
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We Need Ongoing Support
PM visits, parts coverage, 24/7 support.
See service contracts
We’re Adding a System
Tested, installed, 90-day guarantee.
Browse inventory
We Want to Automate
Methods programmed, staff trained.
See method development
Zach HuskCEO/Owner · BioGen PCRCumming, GAWe’ve worked with Nugget Scientific for years… and we couldn’t be happier with the experience. Their pricing is consistently competitive, their response times are excellent, and their team is knowledgeable, professional, and incredibly easy to work with. We’ve had virtually no instrument issues under their service and maintenance…
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Let’s keep your lab running.
Tell us how we can help and you’ll hear back within the hour.
- We diagnose remotely first, often the same day.
- An engineer onsite within 48 hours when it needs hands on the instrument.
- Parts from our own stock, so repairs don’t wait on shipping.
Phone call more efficient? (713) 496-2233Monday to Friday, 8am to 5pm CST
Or explore our service contracts and system inventory.